Shipping policy

Shipping Policy — KAIŌ

All orders are processed within 1–2 business days after payment has been received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping costs and delivery times are calculated at checkout based on your location.

Estimated delivery times:

Please note that delivery times are estimates and may vary depending on external factors.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking information may take some time to become active after shipment.

We are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances beyond our control.

It is the responsibility of the customer to ensure that the shipping address is correct.

If an incorrect or incomplete address is provided, we reserve the right to cancel the order or request additional information.

If your order arrives damaged, please contact us within 48 hours of delivery at info@kaioeyewear.com.

If your package is lost in transit, please contact us so we can assist in resolving the issue with the shipping carrier.

For international orders, customs duties and taxes may apply and are the responsibility of the customer.

KAIŌ Eyewear is not responsible for any additional charges incurred during or after shipping.

KAIŌ Eyewear
Email: info@kaioeyewear.com

Prof. Schermerhornlaan 2
5707 KZ Helmond
The Netherlands